Daily Archives:February 25th, 2013

The Subscription Dilemma


Ten years ago, I wrote a piece for the IEE Review entitled “If You Love Your Data, Set it Free”, where I warned that Microsoft and other similar companies were experimenting with a subscription-based model of software.

This is a perfectly reasonable way of running the IT economy, but it has an important implication. If your data is stored in a proprietary format tied to one software package, as much of it probably is today, you may not have access to it if you don’t keep paying. Do you want to finish working on that book you started a few years ago? Sorry, that will cost you. In such a world, it’s worth asking yourself who actually owns your creative work…

Well, it’s taken a while, but Microsoft and Adobe are now actively pushing the subscription-based ‘Office 365’ and ‘Creative Cloud’ respectively. If you go to their web sites, it’s getting harder and harder to find a traditional buy-and-install product.

Software prices have been dropping dramatically recently, and it must be hard to persuade people who are used to paying under a fiver for the latest iPad app that it’s worth dropping hundreds on the latest Office or Creative Suite, however good those may be. This is particularly true if they already have an older copy. I’ve never felt a desire to upgrade my Office 2008 or Photoshop CS3, but I don’t use them very often. However, my wife, who uses Word all day, every day, also has no reason to upgrade, and in fact would probably view it as a retrograde step. So they had little choice. When you can’t innovate enough in your product, you have to innovate in your marketing.

Now, the subscriptions are not extravagant (at least compared to these companies’ traditional prices). If I used the software on a regular basis I wouldn’t mind paying. The problem is that you’re not just paying for upgrades, you’re paying for continued use. If you stop paying, you don’t, as in the past, continue happily using your current version. You get dramatically reduced functionality, in the case of Microsoft, or none at all, in the case of Adobe. So this is not a decision to pay for ongoing updates, it’s a commitment to continue paying indefinitely unless you want to go through the process of exporting all of your documents to some other format. The issue is particularly acute since these are apps into which you are likely to pour a large amount of your creative output, something you’re unlikely to want to discard. If you want to keep upgrading your software to the latest version, the pricing isn’t bad. But what you’re losing is any option about whether or not to keep upgrading.

So, on the one hand, this spurs me on to even greater enthusiasm for open file formats. And on the other, it makes me wonder about upgrading my copy of Office. Why? Well, it looks as if I won’t have the option very much longer of buying Office 2011, which, though already two years old, may be the last version for which I only have to pay once…

© Copyright Quentin Stafford-Fraser