United we drop

In the past, big corporates who gave shoddy customer service had little to fear: the worst that could happen was was loss of repeat business from a customer who was probably more trouble than he was worth anyway.

Not any more. Imagine what the PR department at United Airlines are feeling about the fact that over half a million people have watched this rather nice little customer complaint:

Here’s the story. Thanks to Mark Littlewood for the tweet.

Enjoyed this post? Why not sign up to receive Status-Q in your inbox?

Got Something To Say:

Your email address will not be published. Required fields are marked *

To create code blocks or other preformatted text, indent by four spaces:

    This will be displayed in a monospaced font. The first four 
    spaces will be stripped off, but all other whitespace
    will be preserved.
    
    Markdown is turned off in code blocks:
     [This is not a link](http://example.com)

To create not a block, but an inline code span, use backticks:

Here is some inline `code`.

For more help see http://daringfireball.net/projects/markdown/syntax

*

© Copyright Quentin Stafford-Fraser