Faster horses

Henry ford 1919.

I do like collecting quotations.  Here are some of the references to them on this blog, and I also have a collection of favourites here.

But one thing you quickly discover, if you dig a little deeper, is that a large proportion of the most popular favourites cannot be traced reliably to the people to whom they are commonly attributed.  

And here’s the latest example I’ve found… If you’ve done anything related to innovation or product design, you’ve probably heard Henry Ford’s famous comment:

“If I had asked my customers what they wanted, they would have said a faster horse!”

This is pretty well-known, but, once again, there seems to be very little evidence that he ever actually said it.  There’s a nice examination of the story on the Quote Investigator site.

If you’re like me, for some reason, you find this slightly disappointing.  But it’s hard to work out quite why.  Is it because, if we agree with a sentiment, and we then find that Henry Ford agrees with it too, it somehow validates our opinion?  “You know, Henry Ford agreed with me on this…”

 

Anyway, I’ve written about this before, and you can find further discussion of this idea by clicking on the image below.

Gell-Mann Amnesia

My thanks to Kit Hodsdon, who, responding to yesterday’s post, pointed out that there was a name for a phenomenon related to something I discussed there: the Gell-Mann Amnesia Effect.

This term was first coined by Michael Crichton, and to quote the Wikipedia page linked above, it describes “the tendency of individuals to critically assess media reports in a domain they are knowledgeable about, yet continue to trust reporting in other areas despite recognizing similar potential inaccuracies.”

The page is worth reading for more info. For example:

‘The Gell-Mann amnesia effect is similar to Erwin Knoll’s law of media accuracy, which states: “Everything you read in the newspapers is absolutely true except for the rare story of which you happen to have firsthand knowledge.” ‘

And what about the name? Crichton said he had once discussed the effect with the physicist Murray Gell-Mann “and by dropping a famous name I imply greater importance to myself, and to the effect, than it would otherwise have”!

Very Artificial Intelligence

Regular readers might assume that I spurn all things AI-related, and this is not the case. I do use and occasionally derive benefit from the tools that tend to come under this all-embracing phrase du jour. But it does sometimes seem as if, for general questions, the LLMs can throw up wrong answers as often as right ones, and, like others, I then feel a compulsion to point this out. I had one week recently where three different ‘AI’ systems, in three completely different contexts, gave me three answers that were demonstrably wrong on key points.

So it’s important to know the answer before you ask them a question, in which case…

The real problem is the certainty with which assertions are made. There’s no expression of doubt, no humming and hawing, before the response.

Having been listening on my recent travels to the wonderful audiobooks of Patrick O’Brian’s stories, I thought it would be fun to ask ChatGPT about archaic naval terminology – did it know what was meant by ‘Three points off the larboard bow’.

It started with a cheery phrase along the lines of “Ah! Nautical terms! Always a source of interest.” and then went on to give various bits of authoritative information, even with helpful diagrams, but including the assertion that ‘A point in this context is one-eighth of a compass’s 360 degrees, so one point is 11.25 degrees.’

Mmm. Do a little calculation and you’ll see the problem.

I’m paraphrasing slightly, because when I went back to copy and paste the exact text, it had conveniently lost its history, and when I asked again, it made no mention of the ‘one-eighth’. (There are actually 32 ‘points’ on a compass, so the 11.25 degrees bit was correct. Four points are 45 degrees.) It’s a worrying thought: perhaps the system could detect that I was surprised and go back and cover its mistakes!

Anyway, it did get the rest of it right. ‘Larboard’ is an old word for ‘port’, which was abandoned in the mid-19th century because it sounded too similar to ‘starboard’. If yelled from the mast-top in the heat of battle in a gale, I guess this could cause problems. So ‘three points off the larboard bow’ means (roughly) 34 degrees to the left of the direction in which the ship is pointing.

Many, many years ago, when a couple of the projects I was working on started to get some press coverage, I remember noticing that, in general, every single article about my work contained errors. (There were a couple of exceptions — the Economist was one — but they were notable for their rarity.) These were generally unimportant mistakes, and they were made by well-intentioned journalists working for reputable papers back in the day when they could afford to do real research but who were, after all, humans. It was an important lesson for me in my youth: you can detect the errors in the things you know about, but remember that every article you read about anything is probably similarly flawed.

This is why I think it is important to keep taking note of the times we can detect wrong answers, because they will also happen in places that we cannot so easily detect. I wonder if adding more human-like phrases to the output of LLMs will enable us to take what they say with a pinch of salt, too? (Sea salt, of course.)

Time warp

I realise that I should be slightly more cautious about my use of phrases like ‘today’ and ‘this morning’ in my posts, since quite a few of my readers receive them by email the following day. In the days of the Trump regime, phrases like ‘The news looks a bit better this morning’ have a very limited lifespan!

Ah well. Here’s yesterday’s (or the day before yesterday’s) Matt cartoon:

Peace for our time?

How very strange to wake this morning thinking about Starmer and Trump – as Churchill and… Neville Chamberlain.

I’m sorry Neville, you really didn’t deserve that!

I didn’t think about either of them for long, though, because I’m in my campervan looking at Lindisfarne (just visible in the background), where I’ll be heading after breakfast, when the tide falls low enough to expose the causeway.

The bed is across the back of the van, which meant that I could quite literally open the window and look out at this view without my head leaving the pillow.

Peace for the time being, at least. And the news is more encouraging this morning too.

More coffee-pot nostalgia

For those who read this blog and haven’t yet exhausted their enthusiasm for Trojan Room Coffee Pot nostalgia, Peter Leigh has just produced what is perhaps the best video about it yet, on his ‘Nostalgia Nerd’ YouTube channel.

(Direct Youtube link, for those reading by email)

You’ll have to get busy skipping YouTube ads, but it’s very nicely done.

The most popular typeface you’ve never heard of

I came across an amazing article by Marcin Wichary at the weekend, about a font you’ve probably never heard of: Gorton. And that’s despite the fact that you probably encounter it very regularly.

The Hardest Working Font in Manhattan is a long web page, but even if you don’t read the whole thing, there’ll be plenty to catch your interest if you skip bits from time to time.  There are even some interactive demos.  But do read most of it, too.

It’s always good to be reminded, amidst so much of the online rubbish we see today, just how much brilliant work is also out there.

The end of End-to-End?

If you have heard about the UK goverment’s recent demand to Apple that it be given access to everyone’s encrypted data, you may have sighed a deep sigh, or you may have wondered what all the fuss was about.

This article by James O’Malley is a very nice summary.. Extract:

“The British constitution has many strange traditions. We open Parliament with a knock on the door by an official known as Black Rod. When a monarch is crowned, they are anointed with oils while hidden behind a curtain. And every few years, we hold a ritual debate about whether the government can force tech companies to break their end-to-end encryption.

It’s a solemn tradition, and you know how it goes: The government or security sources outline the pressing need to access the messages or cloud storage of terrorists and child abusers. Then the plan is revealed to be laughably unworkable, and finally, as per tradition, there’s an embarrassing climbdown and the status quo persists once again.

Anyway, the reason I mention this is that it’s that time again.”

And later…

“So it’s genuinely quite a shocking thing to see that the government has demanded this capability. Both in terms of the opaque way it has happened – the existence of the “Technical Capability Notice” was only revealed by a leak – and because nobody in the government appears to have asked the opinion of anyone who knows about computers first.”

Worth a read.

Thanks to Charles Arthur for the link.

Does this man never stop producing wonderful stuff?

Bill Bailey, a couple of years ago, though some of his comments are rather poignant today:

(Direct Link to YouTube)

Are you unwittingly paying for AI?

I probably use a Microsoft Office product only about once or twice a year, since, for ages now, I’ve preferred Apple’s Pages, Keynote and Numbers for normal day-to-day stuff. (I definitely recommend getting to grips with them if you’re in the Apple world and aren’t taking advantage of them yet.)

But Rose needs to use Word and so, like many others, we reluctantly pay for an annual Office 365 Family subscription, and a few months ago, the price of that went up by a little over 30%, from £80 to £105.

But here’s the thing. You don’t have to pay that new price.

You see, in a move that is particularly sneaky even by Microsoft standards, what they actually did was to add a new feature that not many people want: the Copilot AI system. They called this enhanced plan ‘Microsoft 365 Family’ and migrated everyone on the old ‘Microsoft 365 Family’ to it, charging them for the new facility.

If, like me, you positively dislike it when your software pops up and says, “Would you like me to write this letter for you?”, then you should know that you can switch to ‘Microsoft 365 Family Classic’ and go back to the old price, and this also gets you a new feature: the absence of annoying AIs!

They don’t make this option easy to find, though. In my case, I was set up for recurring payments, and on the web site I had to go to the ‘Manage subscriptions’, say I wanted to cancel the recurring payment for ‘Microsoft 365 Family’, and was then given the ‘Classic’ option at the old price of £79.95.

My sincere thanks to the AtomicShrimp YouTube channel for this video which alerted me to this dastardly practice!

Mac tip of the day: OCR

I remember one of the features that first attracted me to the Mac, back around the turn of the millennium, was its pervasive support for PDFs.

On Windows, I’d had to install cumbersome Adobe software to convert certain formats into PDF documents. On the Mac, any app that could print could create PDFs without the need for other software: it was there in the Print dialog. (Pervasive PDF support came partly from the fact that the graphical system for the NeXT computer had used Display Postscript, and OS X incorporated a kind of ‘Display PDF’.)

Well, another technology that’s becoming pretty pervasive in the Apple world is OCR: the thing that can recognise text in images and turn it into regular text. When travelling recently, I discovered that I didn’t need to use things like Google Translate so often: if I just pointed my iPhone camera at, say, a Dutch street sign I didn’t understand, it recognised there was some text on it, and by clicking the little text-selection box I then had ‘Translate’ as one of the options.

This automatic OCR is built into Preview on the Mac, too. I was writing a few paragraphs in a comment on website recently, and the browser suddenly became unresponsive and I could neither continue editing nor do anything else with the page. Closing it was my only option, but I didn’t want to lose all my typing.

So I first did the old Shift-Cmd-4 — a keyboard shortcut nearly as old as the Mac itself — to screenshot part of the window, and then in Preview I could select, copy and paste my text elsewhere. Nice, accurate and quick!

I shook Elon Musk warmly by the hand…

 

I shook Elon Musk warmly by the hand and told him I had enjoyed his talk about rockets.  That was more than twenty years ago, when we were both speaking at the same event. (Doesn’t that sound impressive?)  He was talking about future space tourism.  I was talking about creating IT for the developing world. (Doesn’t that sound virtuous?)

I would, of course, completely refuse to shake his hand now.  That’s partly because of, and partly despite, what’s happened since.

Alongside his discussion of space exploration — of which, as a broad generalisation, I am a fan — he also mentioned he was investing in a company that produced electric cars.  He was suggesting that they might one day actually be a really viable alternative to petrol-powered ones, although at the time the likelihood of my ever affording such a vehicle seemed roughly the same as my ever going in one of his rockets.

And yet, only a decade or so after that event, we bought our first electric car to replace our diesel Golf, and have never looked back.  And a little over four years ago, by shaking our piggy-bank very hard, we bought one of his Tesla Model 3s, which not long afterwards became the best-selling car in Europe.  Note that I didn’t say the best selling EV… there have been several months where it was literally the best-selling of all cars.  Nowadays Tesla models still regularly hit the top-10 lists even now they have a lot more EV competition, and despite the key Tesla numbers now being split between the Model 3 and the newer and more popular Model Y.

So Elon Musk, in my eyes, built up a huge store of credit, because I believe he has single-handedly done more than any other living person to combat climate change.  That’s quite a bank balance.

Though he neither founded Tesla nor designed the cars himself, his perseverance, vision, and willingness to spend his cash where others weren’t, has dragged an entire industry, mostly kicking and screaming, into a far better place, both technologically and for the planet.  I remember the shock of traditional car dealers in 2016, trying hard to sell a few more cars at discounts to fill their next quarter’s quota, when it was announced that quarter of a million people had put down a deposit for the recently-announced Model 3: a car they had never even seen.   It took that kind of major eathquake to rattle the enormous global inertia of the fossil-burning world and to kick investment in battery-production up to a whole new level.   I won’t pretend Musk was doing all of this for purely selfless reasons, or that he did it entirely on his own, but many thousands of Greta Thunbergs combined could not dream of having such an impact.  He changed the world.

Now, it also soon became apparent that Musk wasn’t, let’s say, an entirely reliable figure!  It’s funny now, looking back, to think my main criticism of him used to be his inability to hit his unrealistic deadlines, and the number of his announced products that never saw the light of day at all.  There are drivers now on their third or fourth Tesla who still can’t get the ‘Full Self-Driving’ feature they paid for with their first!

But since then, it won’t have escaped your notice that almost every day’s news has included some new and bigger reason to doubt, dislike, ridicule or fear him, and even the significant amount of slack I was willing to cut him has long since been exhausted.

But here’s the thing.  My Tesla is still an annoyingly wonderful car.  

It’s not perfect, of course. I bought the Model 3 after having tested several other cars, knowing that it was really too big for European roads, and that it was pretty foolish to buy any car that doesn’t have a hatchback, especially if you regularly transport things like dogs and outboard motors.    There wasn’t a dealer close to me. And I knew that, say, the Polestar 2, a similar price at the time, was a more sensible shape and probably much better mechanically.  (It’s basically a Volvo, after all.)  

But I also knew that Teslas had by far the best software, the best battery-management, and the best charging network, all substantially as a result of the headstart his investment gave them.  I wasn’t buying just a car, I realised, I was buying into an ecosystem.  So far, I’ve never regretted that choice.

What I didn’t know at the time was that the car would continue to get better during my ownership, as a result of those regular software updates which arrive every month or two.  Here are a couple of examples:

1. Lights

When I bought it, I was sad that the Model 3 didn’t have those smart matrix headlights some other expensive cars were getting.  Certain Audis, for example, would dim the sections of the headlight beam that were pointing at oncoming cars, to stop them dazzling other drivers. Ah well, I thought.  You can’t have everything.  

And then, about three years later, a software update turned them on.

Eh? What? I didn’t even know I had the hardware; I thought they were ordinary headlights!  

But no, the possibility of individual LED control was built-in, and so after I had already clocked up more than 20,000 miles, the car got a new feature. For free. Which works really well. And it’s smarter than many other systems because it’s based on the computer’s model of surrounding vehicles, rather than just on the detection of headlights, so it will try to avoid blinding cars in front of you in the same lane too, whose drivers might otherwise be dazzled in the rear-view mirror. And I’ve seen it do the same for cyclists.

Many of the visible updates are small and incremental. But this was a really nice big present, and completely unexpected.

2. Brakes

Just before Christmas, I was reversing off a shop’s forecourt into a side-road.   I pulled out promptly, turning as I did so, because I needed to get into a gap in the traffic.  At the same time, a woman who had been pushing her bike along the pavement suddenly turned it out and crossed the road right behind me.  I had no way of knowing she would do that — I was already moving but she was looking the other way — and, though I wasn’t going very fast, it could have been a very bad morning for both of us. I’m pretty sure she would at least have gone to hospital with a broken leg.

But the car saw her, and reacted much quicker than I could, slamming on the brakes so hard that I thought I had hit something solid.  I worked out what had happened (and later verified it on the car’s automatic camera recordings).  Meanwhile, the cyclist walked merrily across and then cycled off, unaware of her really quite narrow escape.  Perhaps she was wearing headphones.

Only a few months ago, a software update introduced an enhancement to the emergency braking which tracks the trajectory of surrounding objects and pedestrians, and works out not just whether they are right in your path, but whether they will be when you get there. I suspect it was probably that which allowed her to walk away oblivious and unharmed.  But it wasn’t part of the car when I purchased it, and it didn’t cost me a penny.

So yes, I do love this car, and especially the associated ecosystem.  It cost us a lot of money, and it’s depreciated a significant amount since then, but it’s been completely reliable so far and the running costs have been very low.  For all of these reasons, I expect to keep it a long time.  

Which is good, because, since the US election, in which one member of our household voted, I don’t think I’ll be allowed to buy another Tesla in future unless something pretty drastic changes!

Hopefully we can keep this one long enough for some of the competition to catch up a bit more.   There’s now a really good choice of other vehicles, and their battery management is getting a great deal better.   Personally, I think the local Kia dealer would be my first point of call if I had to change.  But a lot of them are more expensive than Teslas now, and have neither the same charging capabilites nor such good and regular software updates.

Still, Elon set the bar high, and Tesla keeps providing the competitive stick driving much of the rest of the industry forward in the hope of those “Could this be a Tesla-beater?” reviews. So I have high hopes for the future.  

In the meantime, we feel a bit better from having one of these stickers in the window!

 

© Copyright Quentin Stafford-Fraser