United we drop

In the past, big corporates who gave shoddy customer service had little to fear: the worst that could happen was was loss of repeat business from a customer who was probably more trouble than he was worth anyway.

Not any more. Imagine what the PR department at United Airlines are feeling about the fact that over half a million people have watched this rather nice little customer complaint:

Here’s the story. Thanks to Mark Littlewood for the tweet.

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© Copyright Quentin Stafford-Fraser