Drive me crazy

I powered up all my Firewire drives today. I don’t often do that.

Lots of drives

Quentin’s Second Law

It is more important to read things with which you disagree than things with which you agree. How else will you broaden your horizons?

Notes:

1. A second form of this law may be phrased thus: It is more important to eat food that you don’t know, than food that you know you like.

2. Quentin’s First Law, for those who may have missed it, states that “The best way to be remembered is to invent a law”

Mighty Mouse

Apple have released a new mouse. Unusually for Apple, it doesn’t just have a single button. But if you were worried that Apple might have started to conform a bit too much, try working out just how many buttons it does have…

A bit more of a review on Russel Beattie’s site.

isbn.nu

Want to find books at the cheapest prices? ISBN.nu is an interesting way to do comparisons.

Hackers and Daughters

I’ve always tried to maintain a rough balance of reading one book written before my lifetime for every book I read written during my lifetime. And so it is that, having recently finished Mrs Gaskell’s Wives and Daughters, I’m moving on to Paul Graham’s Hackers and Painters.

Wives and Daughters is wonderful, and is also the basis of a fabulous BBC dramatisation which is every bit as good, I think, as their rather better-known Pride and Prejudice. Having now read the book, I’m very impressed with how well they adapted it for the screen. Highly recommended; if you like P&P, you’ll also like W&D!

Paul Graham’s book is also splendid. I’m currently reading the chapter where he talks about why web-based software is so much nicer to develop than desktop-based software. One point he makes is that traditional desktop software requires the user to be the sysadmin. Web-based software requires the programmer to be the sysadmin. This is better for both of them!

You can hear some conversations with Paul over at IT Conversations.

Keep the customer satisfied

I’ve been reading Joel Spolsky’s book “Joel on Software“, which is very good. He has a lot of interesting articles on his web site, which I’ve read for some time, but I’m enjoying it in paper form.

One section struck me this morning:

If there’s one thing every junior consultant needs to have injected into their head with a heavy duty 2500 RPM DeWalt Drill, it’s this: Customers Don’t Know What They Want. Stop Expecting Customers to Know What They Want. It’s just never going to happen. Get over it.

He’s quite right. He points out that so many software projects that fail, or deliver late, or run over budget, really boil down to this: “The customer didn’t really know what they wanted, or they couldn’t explain what they wanted, or they kept changing what they wanted, or we delivered exactly what they wanted and they weren’t happy.” (You can see the rest of this chapter on Joel’s site.)

I’ve seen an important variation of this in many startup companies. When the management guys or the VCs come on board they always talk about “changing it from being a technology-focused company to a customer-focused company”, which is important. Technology for technology’s sake actually can make quite a bit of money, but it’s not a good business strategy. However, what the suits often forget is that where the technology is today is where the customers will be tomorrow.

The customers don’t know this. If you go and ask them what they’ll want tomorrow, they don’t know. They may know what they want today, though even that is often vague. So if you have something that can be built in a few weeks to meet their immediate needs, you have a chance. But if you’re in the technology world and you’re going to take a year or two to build it, remember that what they want will probably have changed by the time you’re done.

Take the case of internet-based telephony, for example. However low-quality, high-latency and occasionally unreliable VoIP may sometimes be at the moment, I don’t think anybody with any sense doubts that it’s what we’ll all be using in a few years. But if you go to the vast majority of today’s phone users and ask them what they want, they won’t tell you much that will help you build a company in this new space. How many of those people now carrying iPods could have told you a few years ago that that was what they really wanted?

Obviously, your focus must be on the customer. But in the words of Wayne Gretzky, you want to skate to where the puck is going to be, rather than where it is now. And to do that, you can’t usually rely on the customers. Nor can you rely on the business guys, or the sales guys, or the marketing guys. They’ll learn what the customer wants at about the same time as the customer does. No, to be ready for the future, at least to some degree, you need to be a technology-focused company.

The thud heard round the world

John Dvorak on the official new name for Longhorn.

Cause and effect

And another good quote, this time from an interview with Will Shipley:

I started feeling like actual evidence and experience wasn’t as important to Omni as was what was written in management and software books; so I was branded the crazy guy who wanted to ignore all the sage advice of my elders. Time and again our old policies, which had led to our success, were replaced by more conservative policies recommended by ‘experts’.

My feeling was (and is): You don’t adopt the mannerisms of big, successful companies when you’re small, because those mannerisms aren’t what made the companies successful.

They’re actually symptoms of what is killing the company, because it’s become too big. It’s like if you meet an really old, really rich guy covered in liver spots and breathing with an oxygen tank, and you say, “I want to be rich, too, so I’m going to start walking with a cane and I’m going to act crotchety and I’m going to get liver disease.”

The really important thing to remember is that what worked once won’t necessarily work again, and in fact is less likely to work again because it’s been done.

For example, the lesson from the iPod should be, “keep doing good designs and exploring new markets and providing integrated solutions until you hit on something people love,” not, “come out with an MP3 player with a scroll-wheel and you’ll make a zillion dollars.” Because, as we’ve seen, companies that have done the latter have really flopped.

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I love this quote from Roger Scruton, which I found on John’s blog:

… Left-wing people find it very hard to get on with right-wing people, because they believe that they are evil. Whereas I have no problem getting on with left-wing people, because I simply believe that they are mistaken.

The new radio

Rose has been avidly listening to the cricket. Well, à chacun son gout, that’s what I say. However, during much of the day, it’s only broadcast on BBC Radio 4 LW (Long Wave), not on FM.

Now, the last time I used Long Wave, we specified things by wavelength and hence everything was in metres, whereas now everything is in kHz, so it took me a while to realise that we no longer have a radio in the house, at least not a portable one, capable of receiving LW.

Ironically, the only way we could allow Rose to listen to the cricket while working in the garden was to put a laptop out there and connect to the BBC web site using our own wireless network. (Which can be found on your dial at about the 12cm mark, by the way.)

Statistics

The death of 55 people in the London blasts was a terrible thing. Based on some statistics from a recent BBC report, it is also, on average, the number of innocent civilian Iraqis killed every day and a half since the invasion. We’ve just about reached the point now where more civilians have been killed by the insurgents than by the Americans and British.

I wonder if there’s anyone who believes that the ‘War on Terror’ has actually reduced the amount of terror in the world?

© Copyright Quentin Stafford-Fraser